Corporate Social Responsibility

The Corporate Social Responsibility at Alila Villas Uluwatu and Alila Ubud takes the three excellent concepts of Tri Hita Karana.

Tri Hita Karana is the life concepts of the Balinese community in accomplishing secular and spiritual bliss through harmonization of the relationship between human and God (spiritual concept) – Parhyangan, human to human (social / community concept) – Pawongan, human and environment (environment concept) – Palemahan into an integral unity.

The Company’s CSR programs are true to Balinese heritage, Tri Hita Karana, which emphasizes that both secular and spiritual bliss can be attained through a harmonious relationship between mankind and God, mankind and each other, and mankind and the nature. Parallel with that philosophy, the Company pays attention to religious, cultural, social, and environmental aspects on all CSR programs implemented. The Company understands the importance of environmental preservation as an effort to build a good Company image. CSR program is also Company’s investment for growth and sustainability.


The implementation of CSR as moral responsibilities of the Company’s operations has a number of purposes:

  • To improve the Company’s performance through improvement of productivity and stability of working environment;
  • To maintain a good brand image and reputation on all business lines;
  • To strengthen the relationships with stakeholders since in implementing CSR, the participation of stakeholders, such as local government and community, are needed;
  • Creating opportunities for the Company to showcase their competitive advantage, thus people may easily remember the Company’s distinction as compared to their competitors that offers similar products and services.


In managing all aspects of operations, the Company is committed to always considering thoroughly the effects it may bring towards their stakeholders. Therefore, the Company consistently pays attention to the environmental preservation by implementing a few initiatives of CSR program in the environmental sector, such as:

Alila Villas Uluwatu Bali

  • Cleaning Activities (gotong royong)

Alila Villas Uluwatu carried out cleaning activities before and after Piodalan day in Pura Ulun Danu Beratan, Pura Uluwatu, Pura Muren, and Pura Semer, as well as cleaning the road of Belimbing Sari together with the Tambyak community and its surrounding community.Green Campaign by Alila Villas Uluwatu

  • Green Campaign by Alila Villas Uluwatu

Alila Villas Uluwatu had taken initiatives of Green Campaign by organizing an organic trash collecting competition on February 26, 2016 in the hotel area.

  • 100 Ketapang Kencana Trees Planting

Alila Villas Uluwatu donated 100 Ketapang Kencana trees to be planted in the surrounding area of Pura Uluwatu for reforestation effort together with Desa Pecatu residents on March 20, 2016.

  • Pantai Jimbaran Cleaning

Jimbaran beach cleaning program, named International Coastal Clean-Up Programme, was carried out on September 10, 2016.

  • Contract With Local Garbage Transportation Company

Establishing cooperation with a local company (Tambyak Lestari) to collect garbage around Alila Villas uluwatu. The garbage was then separated into several categories: reuseable, recyclable, and sent to government landfill (TPA).

Alila Ubud

  • Alila ubud joined Bali Recycling service, a waste and recycling management.

Alila Manggis

  • Alila Manggis had been working together with conservation organization Yayasan Alam Indonesia Lestari (LINI) and local fishermen to develop Coral Conservation Programme with the purpose to anticipate coral reef extinction;
  • Established “Bebas Sampah Plastik” (No Plastic Waste) program, where the employees of Alila Manggis cleaned plastic waste from the coastal area around the hotel.
  • Alila Manggis commitments in preserving the environment had presented the Company with a Gold Certificate from EarthCheck, an international environment management that focuses mainly on energy, water usage, and waste management.


In managing all aspects of operations, the Company is committed to always fully considering the effects on their stakeholders. This is shown by the Company’s firmness regarding employment practices and occupational health and safety with the purpose of minimizing work accidents.

Human Resources (HR) is the most important asset for the continuance of the business, therefore the Company is committed to managing human resources by prioritizing the improvement of quality and professionalism.

Gender Equality and Work Opportunities

Human resource management practices in Bukit Uluwatu are implemented without prejudice to gender, religion, race or other groups. All Indonesian citizens that can meet the requirements and qualification and pass the recruitment phase set by the Company have equal opportunities to start their career in the Company. The Company is also committed to fulfilling various rights and obligations of the employees according to laws and regulations as part of employment policy.

Occupational Health and Safety

The Company has a high regard towards occupational health and safety of their employees. The Company accommodates a few health facilities such as; outpatient health coverage, in-patient insurance coverage, life and work accident insurances.

Additionally, the Company also provides a number of benefits for their employees through social security program in accordance with the applicable laws and regulations such as:

1. Employment Benefit (BPJS Ketenagakerjaan)

  • Death Insurance;
  • Work Accident Benefit;
  • Pension; and
  • Retirement Benefit

2. Health Benefit (BPJS Kesehatan)

Employee Turnover

Employee turnover rate in 2016 stood at 51 people. This number faced a decline from 2015 which was reported at 58 people.

Education and/or Trainings

As part of the employees’ efforts in improving their human resources competencies, the Company has administered various education and training programs that have been tailored to the employees’ profession to support the Company’s growth. Throughout 2016, the Company administered 544 training programs that were attended by 598 participants.


In managing all aspects of operations, the Company has committed to always contributing positively to social and community development, so that the existence of the Company’s operations has a positive value for the Balinese people. Realization of social responsibility program in social and community development conducted in 2016 is as follows:

Alila Villas Uluwatu Bali

  1. Support in the form of donation, cooking ingredients, and gas for cooking for Bali Life Foundation which is an orphanage. This support had been carried out since 2009;
  2. Monthly supports for Bali Life and Bali Wise. The supports are in the form of money and training programs for children in both foundations;
  3. Cash donations to support religious activities in a few Pura (Hindu Temples) in Pecatu and its surroundings;
  4. Offers daily religious offerings done by village religious leader;
  5. Contributed towards Festival Ogoh-ogoh in Pecatu by distributing donation to 9 Banjars in the village to support youth organizations in creating the Ogoh-ogoh;
  6. Continually collaborates with the community in making hotel amenities using hand-made organic materials created by a community in a remote village in East Bali;
  7. Donations in the form of money, food, and baby toys to Yayasan Sayangi Bali that accommodated and took care of abandoned babies. This program were carried out in September 25, 2016.

Alila Ubud Bali

  1. Collaborated with Yayasan Kupu-Kupu in Ubud that supports children and adults with physical and mental disabilities. Currently, the hotel’s sandals has been produced by these organizations and purchased by Alila Ubud. We also showcase their artworks for sale without commission at Alila Gallery and Alila Living Boutique to further promote the organization’s work;
  2. Collaborated with East Bali society to create creative works. This initiatives gave them the opportunities to earn income from soap making;
  3. Contributed by donating for traditional activities, religious ceremonies, and construction of religious buildings;
  4. Collaborated with Saraswati Foundation, an organization which members are all women that recycle paper to create new paper products. The organization recycles paper waste from our hotel and transform them into recyclable postcards, menu cards, and greeting cards that we use to promote events at Alila Living Boutique.

Alila Manggis

  1. Monthly donations in the form of money, drinks, snacks, and school stationeries to Bali Kumara Foundation every month;
  2. Helped Buitan Village with cash donation amounting to Rp80,000,000 for the construction of Pura Galuh located beside Alila Manggis.
  3. Organized Piodalan once every sixth months together with the people around the hotel;
  4. Supported Buitan Village Festival by inviting national businessmen to participate in Color Run;
  5. Collaborated with Bali Kumara Foundation in children program such as dancing, storytelling, English and Karatecourses;
  6. The planting of 1000 coconut trees so that the results will be beneficial for all in the future;
  7. Contributed by donating to traditional events, religious ceremonies, and construction of religious houses.


As a company that engages in services sector, consumer satisfaction is vital.The Company implements an integrated quality control management, through an optimized quality control system up to customer complaints and services in running its operations.

As part of their responsibilities to consumers, the Company continues to provide customer channels to submit complaints and inputs for the Company. Therefore, all information or complaints delivered will be processed in a timely manner and as accurately according to the applicable provisions.

The Company provides channels for customer complaints through


The Company shows their contribution and commitment towards their CSR program by creating annual budget to fund their CSR programs. Below are the information regarding the fund realization of PT Bukit Uluwatu Villa Tbk in 2016:

  1. Total expenses of Alila Villas Uluwatu spent from January to December 2016 to support their CSR program amounted to Rp575 million.
  2. Total expenses Alila Ubud spent from January to December 2016 to support their CSR program amounted to Rp475 million.
  3. Total expenses Alila Manggis spent from January to December 2016 to support their CSR program amounted to Rp200 million.

Last updated : 14/11/2017